PC Migration Tools: A Bad Idea

In chapter 4 of my book, PC Fear Factor, I provide a step-by-step process for transitioning from your old computer to a new computer. The process includes all of the steps required to migrate your data from your old machine to your new, and how to install all of your...

Business Model Bloopers and Blunders

You can talk about all of the things impacting our economy – government regulation, terrorism, the Fed’s determination in 2000 to convert a virtuous cycle into a vicious cycle – but I think that there is another problem facing our economy: flawed...

Marketing 101 for Broadband Service Providers

Every day I’m bombarded with television commercials from broadband service providers in my area. Companies like BellSouth, Charter, AT & T, and Earthlink are competing relentlessly for my broadband dollars. And there isn’t a single thing in any of...

A New “Standard” For Customer “No-Service”

From time to time, I like to write a column about a subject that is near and dear to my heart: customer service. Sometimes I use these columns as a forum to recognize companies who do an outstanding job of providing customer service. Sadly, I so rarely have positive...

Back Up Blues Revisited

I can’t seem to get away from this subject. And it’s so darn important, I’m not sure I want to. My earlier column, Back Up Blues, triggered some interesting responses. One reader inquired as to whether I had considered or tried another drive imaging...

Back Up Blues

In a previous article, I discussed the importance of backing up your entire hard drive (not just your data) periodically as protection against computer viruses. Of course, there are other equally important reasons to back up your entire hard drive. You can have a hard...

A Broadband Customer Service Update

My readers know that customer service (or customer no-service) is a running theme throughout my articles. I am constantly aghast at the number of companies who don’t understand that their real business is to provide customer service. You may gain a few customers...

Stupid Accounting Tricks: Managing Earnings, Part 2

I received so much feedback on my column (Stupid Accounting Tricks) that I thought I would respond en masse today and elaborate a bit on the subjects of pro forma accounting and managing earnings. First, the title of my column “Stupid Accounting Tricks”...

Reducing Expenses in a Down Economy

Most of the people I know are looking for ways to reduce expenses, either because they have lost most of their net worth, lost Wheir job, or feel they are about to lose their job. Not a very happy way to begin this column on personal finance,?but those are the cold...